An Interviewing Technique to REALLY understand your customer
Do you think you can ask real, clear questions? Really?????
The Nine Boxes is an interviewing technique that helps discover problems and opportunities of the interviewee and their organisation. The interview unearths the high level requirements and acceptance criteria of the interviewee.
After a Nine Boxes style interview, the interviewee generally feels that the interviewer really understands their situation and the interviewee is committed to solving the problem. This tool is very useful at the start of any project.
Goal of the session
Experience a simple interviewing technique to really understand the problems and opportunities the other person faces, before proposing a solution that will really help them